Refund Policy

Our vouchers are NON-Refundable unless you accept the Refund Protection offered at time of reservation.

Refund Protection

Our Refund Protection coverage provides you with the security that you will receive 100% refund if the reservation/voucher is cancelled , at least 3 hours prior to arrival. 

Terms and Condition

- If you cannot travel regardless of reason, just cancel your reservation online at least 3 hours priort to arrival time. And, contact our support department within 30 days of pick up date, to request a refund.
  • Send an email to support@zimplerentals.com
  • Send: Name on the Reservation, Confirmation Number, Pick Up Location and Pick Up Date
Refund Time Table
  1. If reservation was cancelled at least 3 hours prior to arrival, refund will be issued within 3 business days. It may take up to 5 days to show in your credit card statement.
  2.  If the request for the refund includes one of the exceptions below, the refund process may take up to 21 business days. As a confirmation from the Car Rental Company that the voucher will not be invoiced is required.

THERE ARE NO REFUNDS FOR PARTIALLY USED VOUCHERS

THERE ARE NO REFUNDS FOR RESERVATIONS/VOUCHER NOT CANCELLED AT LEAST THREE HOURS PRIOR TO ARRIVAL TIME.

Refunds are subject to car rental approval.

Exceptions:

  • Cancelled Flgiths - Must provide Airline and Flight Number
  • Denial of Service by the Car Rental Company - Must provide Rental Agent and Manager's names who denied the rental.
  • Serious Ilness or Death in the Family - Must provide supportive documentation
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