Refund Policy

Our vouchers are NON-Refundable unless you accept the Refund Protection offered at time of reservation.

Refund Protection

Our Refund Protection coverage provides you with the security that you will receive 100% refund if the reservation/voucher is cancelled , at least 24 hours prior to arrival. 

Terms and Condition

- If you cannot travel regardless of reason, just cancel your reservation online at least 24 hours priort to arrival time. And, contact our support department within 30 days of pick up date, to request a refund.
  • Send an email to support@zimplerentals.com
  • Send: Name on the Reservation, Confirmation Number, Pick Up Location and Pick Up Date
Refund Time Table
  1. If reservation was cancelled at least 24 hours prior to arrival, refund will be issued within 3 business days. It may take up to 5 days to show in your credit card statement.
  2.  If the request for the refund includes one of the exceptions below, the refund process may take up to 21 business days. As a confirmation from the Car Rental Company that the voucher will not be invoiced is required.

THERE ARE NO REFUNDS FOR PARTIALLY USED VOUCHERS

THERE ARE NO REFUNDS FOR RESERVATIONS/VOUCHER NOT CANCELLED AT LEAST THREE HOURS PRIOR TO ARRIVAL TIME.

Refunds are subject to car rental approval.

Exceptions:

All exceptions listed below will be reviewed and are subject to approval, based on the support documentation provided. Final decision will be made by the Car Rental Company.

  • Bereavement or hospitalization of an immediate family member
  • Natural Disaster or server weather event
  • No Vehicle available by the car rental company
  • Customer met all car rental documentation requirement AND was denied a rental by the car rental company.

Reservations for customers arriving on delayed flight within the same date of pick up, will be accepted and every effort made to meet the car rental requests. If unable to provide a car, a refund will be authorized.

 

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